Do you people still work over there?

I have opened a support ticket at September 12th 2013.

On December 13th I have added information and debugfiles, but I have had no
response from you yet.

Why are you not answering ??

Do I need to reopen a new ticket or so?

Here is the ticket I'm referring to:

Performance i.c.w. Unipaas 1.9n
( SVNSCC , Unipaas1.9n, SVNSCC 1.6.x, win server 2003 r2, x86 )
Type: Public Status:Opened Created: 12 Sep 13 09:00 Updated: 19 Dec 13
12:00

--> Meilink Sabrina Horst (user) at 19 Dec 13 12:00 writes

I need to say that the new (virtual) machine is a win2008r2 64-bit
machine.


--> Meilink Sabrina Horst (user) at 13 Dec 13 12:00 writes

We have reinstalled on a new server.,

Check in/out is now acceptable in a clean environment.
But starting our development studio environment takes 40 seconds or more.

Why?

I attached the debug files.
debuginfo.zip

--> Oleg Akolupin (admin) at 12 Sep 13 09:00 writes

The fastest way to find problem is to use the debug dlls.
Download them here:
http://www.pushok.com/files/temp/PushokSVNSCC_16170d.7z

http://www.pushok.com/files/temp/svncom_16170d.7z

http://www.pushok.com/files/temp/sccapi_svn16170d.7z

Unzip to overwrite existing. You will find debuglog.txt and debuglog.txt
near the dll.

Send them to me for analysis.
Thank you in advance.


--> Meilink Sabrina Horst (user) at 12 Sep 13 09:00 writes

Checking in and out is sooo slow.

If I check out 3 programs it takes almost 2 minutes.

What I see is that with every program it updates the source.
Why?


Why is this happening and which options do I have to change this behaviour
?

We are on a windows 2003 server behind citrix.
Using Tortoise for svn and pushok plugin to communicate with our
programmingtool called Unipaas 1.9n.


I also have sent you 2 emails to your contact-email adress and both are
ignored. Why ?


Please help.